General Terms and Conditions
Wonda avatar
Written by Wonda
Updated over a week ago

General Terms

Article 1. Definitions

In these General Terms and Conditions, the following terms will have the meanings given below unless expressly stated otherwise.

Wonda: the complete set of various modules of the website, Internet portal, web and VR apps, authoring functionalities etc. in support of all that is separately as well as jointly offered under the name Wonda;

Client: the legal entity or natural person with which or whom an Agreement has been concluded;

Client’s Hub: the online environment which was set up using Wonda to let Users create and publish Experiences;

Employee: an individual person, typically an employee or student of the Client, or a natural person who is authorized to perform work for and/or under the responsibility of the Client;

Customer: a customer of the Client who access an experience created with Wonda;

User: all Users of Wonda connected to the Client’s Hub, who can develop virtual reality experience using Wonda with or without Administrator Rights, and who has been appointed by the Client as registered User of the Client's Hub or identified via Wonda authentication solutions activated by Client and linked specifically to the Client’s Hub (i.e. SSO or LTI) when accessing an experience;

Administrator: a User who has Administrator Rights, which allows him or her to create and delete new Users, and manage the Client’s Hub General Settings;

Account: individual registration with Wonda that grants unique access privileges on the platform or the app for the User concerned;

Services: all services to be provided by the Provider on behalf of the Client with respect to the development and making available of Wonda, the apps, and software as well as all items that are the subject matter of an Agreement, which the Provider performs specifically for the Client;

App: an App that allows Users to follow the virtual reality session developed on the platform;

Experience: a multimedia presentation made of multiple media assets (e.g. 2D, 3D, 360 content), and an interactive user interface;

Anonymous Visitor: is a non registered visitor who can join an experience but has not been identified via Wonda authentification systems (SSO, LTI or email), typically a customer attending a product demo virtually, or a student accessing a course anonymously;

Professional Services: advice, experience or software development activities carried out by the Provider on behalf of the Client in addition to or in deviation of the functionalities of Wonda, or the development and/or design of a Experience by the Provider and/or the filming and editing of 360 film or 3D environments at the Client's request;

Plan: A Plan comprising a number of functionalities and limitations to be purchased for a certain price per month or per year with which grant a license to use Wonda;

Agreement: the agreement between the Provider and the Client to perform or supply Services and license the use of Wonda;

SLA: Service Level Agreement, which describes the quality and guarantees of Wonda as well as the security level;

Provider: the private limited liability company Wonda VR SAS and all associated trade names as known to the Chamber of Commerce under number 822 224 473, with its registered office and principal place of business at 16 rue du Caire, 75002 Paris, France;

Terms and Conditions: these general terms and conditions of the Provider;

Article 2. Applicability of and compliance with the Terms and Conditions

  1. The Provider only accepts the Client's purchase terms and conditions if the Provider has confirmed this in writing in the quotation. If nothing is included in the quotation, the Provider explicitly rejects the Client's purchase terms and conditions. Even if the Provider agrees to the applicability of the Client’s Terms and Conditions of purchase, these therms of conditions will always apply. In the event of any inconsistency, the terms and conditions provided by the Provider will prevail.

Article 3. Formation of agreement and quotation

  1. All quotations, price estimates or offers are without obligation.

  2. An Agreement between the Client and the Provider will be concluded if and insofar as the Provider accepts an assignment in writing or by e-mail or if the Provider carries out an assignment and the Client cooperates with the performance of the assignment and/or makes a down payment, or concludes the agreement online by creating an Account and agreeing to these Terms and Conditions.

  3. Changes to the originally concluded Agreement between the Client and the Provider will not be valid until such changes have been accepted by both parties through a Supplementary or Amended Agreement.

  4. Offers or quotations will not automatically apply to future assignments. 

Article 4. Duration and termination of the Agreement

  1. Unless otherwise agreed, the Agreement is concluded for an indefinite period of time.

  2. The parties are entitled to terminate the Agreement in whole or in part by written notice with immediate effect, without judicial intervention, if the other party applies for a suspension of payments, files for bankruptcy, is declared bankrupt or is dissolved.

Article 5. Force Majeure

  1. The Provider will not be obliged to comply with any obligation if it is prevented from doing so as a result of force majeure. Force majeure will be understood to include shortcomings on the part of third parties engaged by the Provider and interruptions or breakdowns in the power and/or telecommunication facilities.

  2. If the force majeure situation has lasted longer than sixty (60) days, the Client will be entitled to terminate the Agreement by giving notice in writing to the Provider. Work that has already been carried out will then be settled pro rata, without the parties owing each other anything else.

  3. If the Client is unable to fulfil an obligation under the Agreement as a result of force majeure, the Provider will be entitled to terminate the Agreement unilaterally after a period of 14 days. However, the Client's obligation to make payment will remain in full force and effect until the time of termination.

Article 6. Liability

  1. Any liability of the Provider arising from an event giving rise to liability will at all times be limited to compensation for direct damage and will never exceed the invoice value. If the Agreement is a continuing performance agreement with a term of more than one year, the maximum compensation will be set at the total of the fees stipulated for one year. Any liability on the part of the Provider for any other form of damage or loss is excluded, including compensation for indirect loss, consequential damage or loss or damage due to loss of turnover or profit. If the Provider is insured, the Provider's liability will at all times be limited to the amount payable under the Provider's insurance policy for the matter concerned.

  2. Direct financial loss is exclusively understood to mean:
    - reasonable costs which the Client would have to incur in order to ensure that the Provider's performance complies with the Agreement; however, these costs will not be reimbursed if the Agreement has been or will be terminated by or on the initiative of the Client;
    - reasonable costs incurred to determine the cause and extent of the damage, insofar as the determination relates to direct financial loss within the meaning of these Terms and Conditions;
    - reasonable costs incurred to prevent or limit damage, insofar as the Client can prove that these costs have led to the limitation of direct damage within the meaning of these Terms and Conditions.

  3. If the Client and/or User fails to fulfill the obligations arising from the Terms and Conditions, the Client and/or User will be liable for any damage or loss suffered by the Provider as a result thereof.

  4. The Provider will never be liable for indirect damage or loss. Indirect loss in these Terms and Conditions includes consequential damage or loss, loss of profit, lost savings and loss due to business interruption.

  5. The limitation of liability will not apply if the damage or loss is caused by intent or willful recklessness on the part of the Provider.

  6. The Client itself will be liable for any damage or loss caused by errors or defects in the data, information, instructions or advice provided by the Client to the Provider or a third party or as a result of Services and acts performed by the Client for the Provider or a third party.

  7. In the event of an attributable failure, the Provider will first be given notice of default in writing, with a reasonable period of time within which to comply with its obligations or to rectify any errors or to limit or rectify damage.

  8. Any entitlement to compensation will always be conditional upon the Client giving written notice to the Provider of the damage as soon as possible after it arises. Any claim for damages against the Provider will be extinguished by the mere lapse of 24 months after the claim has arisen.

  9. The limitation of liability will also apply to third parties if the Provider uses third parties for the performance of the Agreement.

Article 7. Intellectual Property Rights

  1. All current and future intellectual property rights to Wonda (including all further development/expansions/adaptations) will exclusively accrue to the Provider.

  2. The provision of the Services does not imply a transfer of any intellectual property rights to the Services. The Client and/or User obtains only a non-exclusive and non-transferable right of use with respect to the Services in accordance with the intended use for the duration of the Agreement under the express condition that the User/End User fully complies with his/her obligations under the Agreement.

  3. The Experiences and/or data entered or created by Users are the property of the Client. The Client warrants that it is entitled to enter and/or supply such documents and/or data and/or materials and that such documents and/or data do not infringe any rights of third parties. If the Client acts contrary to this provision, the Client will indemnify the Provider against any loss or damage if the Provider is held liable for such loss or damage.

Article 8. Confidentiality

  1. The Client is obliged to keep all information that it obtains from the Provider in whatsoever manner regarding commercial, strategic, technical data, know-how and/or other information relating to Wonda and/or the Services strictly confidential and the Client may not make any disclosures in this respect and/or give third parties access thereto.The Provider will keep the data— which the Client has stated is confidential—strictly confidential.

  2. The provisions of paragraph 1 of this article may only be derogated from if such information was public knowledge prior to the conclusion of the Agreement or if prior consent was given for publication.

Article 9. Privacy and data processing

  1. The use of the Services may involve the processing of personal data.

  2. If the Provider processes the personal data of a third party for the Client, the Client is designated as the party responsible and the Provider as the processor. Unless otherwise agreed, this provision in the Terms and Conditions is designated as a processing agreement within the meaning of the General Data Protection Regulation (GDPR). By entering into the Agreement, the Client instructs Provider to process the personal data of third parties in the context of the Services. Such processing will be carried out by the Provider only on instruction from the Client or if there is a legal obligation to do so.

  3. The Client warrants that with regard to the personal data of third parties, the GDPR has and will be complied with. The Client indemnifies and holds the Provider harmless against all claims by third parties in connection with an infringement of the GDPR that is not wholly attributable to the Provider.

  4. All Users who have access to the personal data will observe confidentiality with regard to the personal data that they receive, unless they are obliged to disclose this information in accordance with a legal provision.

  5. The Provider will take technical and organizational measures to protect the personal data against loss or any form of unlawful processing. These measures will be appropriate, taking into account the state of the art and the costs involved, and will also aim to prevent unnecessary collection and further processing of personal data. The Provider uses Servers located in the USA and EEA/EU area.

Article 10. Applicable law and disputes

  1. French law applies exclusively to all legal relationships to which the Provider is a party, also if an Agreement was partly or wholly executed abroad and if the party in the legal relationship resides abroad. The applicability of the Vienna Sales Convention is excluded.

  2. The parties will only appeal to the court after they have made every effort to resolve a dispute by mutual agreement.

  3. All disputes arising out of offers and agreements, under whatever name, will be subject to the judgment of the court in the district where the Provider has its registered office, unless imperative law declares another court competent.

Use of Services

Article 1. Amendments

  1. The Provider may unilaterally amend the Terms and Conditions. The Client and Users are advised to check the Terms and Conditions regularly for amendments through the normal channels via Wonda. If the Client and/or User continue to make use of Wonda even after amendment of the Terms and Conditions, the Client and/or User will be deemed to have irrevocably accepted the amended Terms and Conditions.

Article 2. Services

  1. The Provider will provide the Services to the Client for the term of the Agreement. The Provider will provide the Client with the URL of Wonda, so that, in the URL, the User can create Accounts for other Users. This allows the User to configure and manage the Client's environment for all Users.

  2. The Client may allow the Services to be used by Users or Anonymous Visitors inside or outside the organization. All individual Users must be created as Users manually or automatically using Wonda authentication solutions in the Client's environment.

  3. The Provider will provide the Services in accordance with the service levels set out in a Service Level Agreement if provided to the Client by the Provider as part of the Plan chosen by the Client. If the Provider fails to achieve a certain level of service as described in the SLA, the SLA will determine what the consequences of this are. Insofar as the SLA refers to availability percentages, these are measured over a calendar month and maintenance hours planned in advance and described in the SLA for determining the percentage are not taken into account. Availability is understood to mean that the Provider can be reached remotely via the Internet at the URL provided to the Client and that Wonda is actually offered on the server. The availability and the corresponding SLA will be agreed separately.

  4. The Provider has the right to modify Wonda from time to time to improve functionality and correct errors. The Provider will make every effort to resolve any errors in Wonda, but cannot guarantee that all errors will be rectified.

  5. In the event of termination of the Agreement, the right to use the Services will terminate with immediate effect.

Article 3. Account

  1. Access to Wonda for Users will take place through authorisation via an Account. Users are responsible for all legal and other acts performed with or through the Account, including use and/or abuse thereof.

  2. The User must provide his own personal data or that of Client during the login and authorization process.

  3. The data referred to in paragraph 2 of this article are strictly personal and may not be shared with other persons.

  4. The Account is linked to a password. This password is strictly personal and confidential. The Provider accepts no liability for the abuse of the user name and/or password.

  5. If the User suspects that a third party is using an unauthorized user name and/or password, the User must immediately contact the Provider. The Client and/or User will always be fully responsible and liable for everything that takes place through their own Account.

  6. The Client and/or User is not permitted to use the Account for illegal or competitive purposes.

  7. If an Account involves actions that do not comply with the provisions of these Terms and Conditions, the Provider will be entitled to terminate and delete the Account in question immediately. The Provider is then not liable for the inability to access the Account or the deleted content.

  8. The Provider will not back up content deleted by the Client on the platform, such as but not limited to parts of an Experience. The Provider will not be liable if the Client or User has deleted content.

Article 4. Rights and obligations of users

  1. The User warrants the Provider that the User is authorized to use Wonda and/or the Services and to act in accordance with these Terms and Conditions.

  2. The User is required to act in accordance with what may be expected from a responsible and careful user of the Internet and Wonda. In particular, the User must comply with US legislation as well as additional conditions and regulations.

  3. The User is not permitted to place documents and/or data and/or materials or to perform actions that are contrary to the Terms and Conditions, legal provisions, public order and/or policy and/or decency. Similarly, the User will not infringe or otherwise violate any intellectual property rights of the Provider or third parties.

  4. The result of any unauthorized actions as referred to in this article will, at the Provider's discretion, be immediately deleted from Wonda or corrected. Furthermore, the Provider reserves the right to recover damage and/or loss from the Client.

  5. The Client must ensure that the Users have sufficient computing and storage capacity on the devices used a working Internet connection. If these malfunction, or are temporarily unavailable, the Provider will not be liable for failure to pass on performances or scores or other messages.

Article 5. Duration and Termination

  1. This Agreement cannot be terminated prematurely and is concluded for an initial period of one (1) year, unless agreed otherwise in writing. After expiry of the initial term, the Agreement will be automatically renewed for one (1) year and thereafter tacitly renewed annually for the same period of one (1) year unless one of the Parties has terminated the Agreement no later than one (1) month before the expiration date in writing to [email protected].

  2. (30) days after the date of effective termination, The Provider will delete and suppress all data belonging to the Client.

  3. The Provider offers specific services related to reversibility in accordance with the Service Level Agreement provided with the Campus Plan.

    When such reversibility services are included into the agreement, The Provider will export and share a copy of all media and analytics data in a readable format with the Client, at the Client's written request at the latest thirty (30) days after the date of effective termination. The Provider can also, subject to a specific quote and payment, provide support for migration to another system.

Article 6. Fees

  1. The Client will be charged a monthly or annual licensing fee by the Provider for the use of the Service. The amount of the fee may be determined in various ways. The Client may purchase a Plan for this purpose. The amounts due are mentioned on the price list on the Website, quote, invoice and/or in the Agreement.

    The Provider will be entitled to increase the monthly amounts for the same level of service once a year by an amount equal to the CBS price index for household consumption in the Netherlands and/or increase the price.

    The Provider will inform the Client at least one month in advance of any intended increase. If the Client continues to use Wonda after that month, it will be deemed to have agreed to these price increases.

  2. Unless otherwise stated, all rates and fees exclude VAT.

  3. The fee is fixed per year and/or per monthly Plan and can be offered on a subscription basis, unless stated otherwise. The Provider may choose to provide the Services only after receipt of an advance payment.

  4. A Plan may be adjusted upwards or downwards by the Client at any time by choosing a different Plan, Add-ons or Service Level. The adjustment will take effect immediately and the Client must pay the amount of the new Plan for that month.

  5. If the Client updates its Plan downwards, the Client will not receive a refund for the remaining days of the month.

  6. Payment by the Client to the Provider will in principle be made by means of periodic direct debit or other payment methods offered by the Provider, unless agreed otherwise.

  7. Fees to be paid by the Client must have been paid prior to the period to which the amounts relate.

  8. In the event of payment on the basis of an invoice, the Client must make payment within (14) fourteen days after the invoice date, unless another term has been agreed upon.

  9. If the deadline for payment is exceeded, the Client will be in default by operation of law and the Provider will be entitled to charge statutory interest. All collection costs incurred will be for the account of the defaulting Client.

  10. If the Client is in default, the Provider will be entitled to suspend performance of the Agreement (notwithstanding any other rights to which it is entitled). If, after notice of default has been given, the Client fails to pay the claim, the Client will be obliged to pay the extrajudicial collection and other costs in addition to the amounts then due in full.

Article 7. Third Party Products

  1. If the Client makes use of products or services of third parties, the Client must arrange this separately and at its own expense and risk. The Provider is not responsible and/or liable for third-party products, unless otherwise agreed in writing.

  2. The Provider will not provide maintenance, support or other services in respect of third-party products and the SLA expressly does not apply to such third-party products.


    For any questions, please contact us via [email protected]

Did this answer your question?