What limitations are on the Free plan ?
With the Free plan you have access to one Space with up to 3 experiences with most of the feature your need to create your own learning and onboarding experiences (360 media, quizzes, VR support) and try out our latest AI Conversational Feature.
If you need to create more content, or to get access to more advanced features such as conversational AI, LMS or SSO integration, you can upgrade to our paid plans.
How do you count Sessions?
One session is counted when a visitor (registered or anonymous guest) launches the experience and make at least one interaction (launch a video, start a conversation etc.)
We reset the number of sessions each year so you can use your sessions as you prefer (high usage in a short period of time or regular usage all year long).
How do you count AI credits? (new)
One AI credit is used for each minute an AI character speaks. This means credits are only used when the AI character is talking, not when the user is responding.
We also don’t count the time a learner spends in the experience, allowing each student to progress at their own pace.
What happen if I reach the max number of session or AI credits?
First of all congrats, your content is popular! The number of sessions is reset each year, so if your usage is expending it’s best to think about upgrading to a higher plan. It will also give you access to more features and a better support. In case this is for a one time only (event for example) we can also provide AI Credits or Session Credits packs. Contact us to learn more about this.
In any case we will reach out a bit in advance is such a thing is about to happen, it means you have time to decide what is the best option for you.
How do I invite users to my experiences?
When you create an experience you can choose to set them as public (easier to share) or private (better privacy).
Public experiences can be shared with a simple link.
Private experience require you invite your user to the hub first, for this you can:
invite them manually by email (best option for small teams)
sync your organisation with LTI or SSO (best option for larger organization)
Note that there are no limit in the number of users you can invite to Wonda!
What payment options do you offer?
We do offer Credit Card or Wire Transfer payment.
What happens at the end of the billing period?
If you have not contacted us at least 30 days before the end of your billing period to end your subscription, we will automatically renew your subscription and send an invoice.
What happens to my content if I don’t renew my licence?
Your hub will be reverted to the Free plan, allowing you to use up to 3 experiences. The rest of your content will be kept for up to 1 year before being permanently deleted.
I joined Wonda Immersive Lab a few years ago, where can I find my projects?
Wonda Immersive Lab was launched in 2016 as a temporary experimental space for early adopters of Wonda. You can now test Wonda for Free by creating a new account directly from our website. Contact us if you need more details about this.